Privacy Policy

1. Scope

This Privacy Policy applies to the KIALS website, software, dashboards, document upload workflows, generated study materials, support interactions, and related services. It does not apply to third-party websites, services, or integrations that are not controlled by KIALS.

If you use KIALS through an institution, employer, school, or other organization, that organization may control or administer certain account information and may have additional policies that apply to your use.

2. Information We Collect

We may collect information you provide directly, information generated through your use of KIALS, and limited technical information from your device or browser.

• Account information, such as name, email address, organization, role, login credentials, and account preferences.
• Billing and subscription information, such as plan type, payment status, and transaction records. Payment card details may be handled by payment processors rather than stored by KIALS.
• Learning activity, such as uploaded file names, generated question counts, review progress, mastery status, session history, analytics, and dashboard activity.
• Support information, such as messages, feedback, requests, and communications with KIALS.
• Technical information, such as IP address, browser type, device type, pages visited, referring URLs, error logs, and cookie identifiers.

3. Uploaded Learning Content

KIALS processes documents and learning materials you upload so the Service can generate recall questions, review schedules, and related study outputs. Uploaded content may include notes, PDFs, slides, manuals, textbooks, training materials, and similar files.

You should only upload content you have the right to use. Do not upload sensitive personal information, protected health information, student records, confidential business information, or regulated data unless your agreement with KIALS specifically permits that use and includes the required safeguards.

4. How We Use Information

We use collected information to provide, operate, secure, and improve KIALS. This includes:

• Creating and maintaining accounts.
• Processing uploaded materials and generating study questions or schedules.
• Tracking learning progress, retention, mastery, and dashboard analytics.
• Providing customer support and responding to requests.
• Processing subscriptions, trials, billing, renewals, and account notices.
• Monitoring performance, reliability, security, abuse prevention, and fraud prevention.
• Improving product features, usability, and learning workflows.
• Complying with legal obligations and enforcing our Terms of Service.

5. How We Share Information

We do not sell your uploaded learning content. We may share information in the following limited circumstances:

• With service providers that help us host, secure, support, analyze, process payments, or operate KIALS.
• With your organization or account administrator when your account is provided through an institution, employer, team, or enterprise plan.
• When required by law, subpoena, court order, regulatory request, or to protect rights, safety, security, and integrity.
• In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.
• With your consent or at your direction.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember preferences, maintain sessions, improve performance, and understand site usage. Some cookies are essential for the Service to function. Optional analytics cookies may be used where permitted by law and your settings.

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. No system is completely secure, and we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed.

8. Data Retention

We retain information for as long as needed to provide the Service, maintain accounts, satisfy legal obligations, resolve disputes, enforce agreements, and support legitimate business needs. Retention periods may vary depending on the type of data, account settings, organization requirements, and legal obligations.

You may request deletion of certain account information, subject to legal, security, billing, backup, and contractual requirements.

9. Your Choices and Rights

Depending on your location and relationship with KIALS, you may have rights to access, correct, delete, restrict, export, or object to certain processing of personal information. You may also have rights to opt out of certain communications or analytics uses.

To make a privacy request, contact us using the information below. We may need to verify your identity before fulfilling a request.

10. Children and Student Data

KIALS is not intended for children under 13 unless provided through a school, parent, guardian, or authorized organization with appropriate consent and agreements. If KIALS is used in an educational setting, the institution may be responsible for obtaining required consents and managing student data under applicable laws.

If you believe a child has provided personal information without appropriate authorization, contact us so we can review the request.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and may provide additional notice through the website, account dashboard, email, or other appropriate means.

12. Contact

Questions or requests about this Privacy Policy may be sent to kialsadmin@kials.com.